Reference

Troubleshooting

Common issues with GitHub connection, protection scans, red-team reports, and CLA checks.

GitHub / repositories

Repositories missing after install

  • Confirm the relevant GitHub App is installed on the correct org or user account:
    Superagent Security for Protection and red-team reports, or
    Open CLA for CLA checks.
  • Re-select repository access in GitHub App settings.
  • Open Integrations and verify connection status.

No pull request data

  • Ensure the app has pull request and contents permissions.
  • Open or update a PR on a connected repo to trigger webhooks.

CLA

Check fails for signed contributor

  • Verify the signature is for the current template version hash.
  • For org contributions, confirm corporate CLA and org membership read permission.

“Repository not seen by CLA app”

  • Open or update a pull request on that repository first.

Red Teaming

Tests not starting

  • Confirm the agent and repository targets are configured.
  • Check GitHub integration still has access to the repo.

Getting help

  • Review Integrations and feature-specific docs
  • Contact support from the dashboard footer link when available

Next steps