Website Terms of Use

Superagent Technologies, Inc.
Last updated: 8/31/2026

The website located at superagent.sh, including its public pages, documentation, blog, and other pages that link to these Terms (the "Site"), is owned and operated by Superagent Technologies, Inc. ("Superagent," "Company," "we," "us," or "our").

These Terms of Use ("Terms") govern your use of the Site. By accessing or using the Site, or by clicking "I agree" or a similar button or checkbox when that option is presented, you agree to these Terms on behalf of yourself or the entity you represent and confirm that you have authority to do so. You must be at least 18 years old to use the Site. If you do not agree, do not use the Site.

Your purchase or use of Superagent products, authenticated services, APIs, MCP server, integrations, or webhooks is governed by the Services Agreement and, where applicable, our Global Data Processing Addendum. If these Terms conflict with the Services Agreement for paid or authenticated services, the Services Agreement controls.

IMPORTANT: PLEASE READ SECTION 11 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF COURT AND INCLUDES CLASS-ACTION AND JURY-TRIAL WAIVERS. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 11.

1. Accounts

1.1 Creating an account

Some features require an account. You agree to provide accurate and complete information and keep it current. Organization administrators may invite users and manage access. You may request account deletion through the Service or by contacting us. We may suspend or terminate access as described in Section 8.

1.2 Account security

You are responsible for safeguarding credentials and for activity under your account. Do not share credentials or permit unauthorized access. Notify security@superagent.sh promptly if you suspect unauthorized use.

2. Access to the Site

2.1 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for lawful personal or internal business purposes.

2.2 Restrictions

Except as expressly permitted by law or a separate written agreement, you may not:

sell, rent, lease, sublicense, distribute, or commercially exploit the Site or its content;
modify, create derivative works from, disassemble, decompile, or reverse engineer the Site;
access the Site to build or benchmark a competing product in a manner that violates applicable law or these Terms;
interfere with the Site's security, integrity, operation, or access controls;
use automated means to access the Site in a manner that creates excessive load, bypasses controls, or violates posted instructions; or
copy, reproduce, republish, display, post, or transmit Site content except as permitted by these Terms.

You must preserve copyright and proprietary notices on permitted copies.

2.3 Changes to the Site

We may modify, suspend, or discontinue the Site or any part of it at any time. We are not liable for a modification, suspension, or discontinuation, except as provided in a separate agreement governing a purchased service.

2.4 No support obligation

These Terms do not require us to provide support or maintenance for the public Site. Support commitments, if any, are governed by the Services Agreement or an applicable Order.

2.5 Ownership

The Site and its content, including software, text, graphics, designs, trademarks, and other materials, are owned by Superagent or its licensors and protected by intellectual-property laws. Except for the limited right in Section 2.1, no rights are transferred to you. Open-source components remain governed by their applicable licenses.

2.6 Feedback

If you provide feedback or suggestions, you grant Superagent a perpetual, irrevocable, worldwide, non-exclusive, fully paid, royalty-free right to use that feedback for any purpose without attribution or compensation. Do not submit feedback you consider confidential.

3. Privacy

Our Privacy Policy describes how we process personal information as a controller and is incorporated into these Terms by reference. If these Terms conflict with the Privacy Policy concerning our processing of personal information, the Privacy Policy controls.

The Site uses cookies and similar technologies as described in our Cookie Notice.

Customer Data submitted through Superagent products is governed by the Services Agreement and our Global Data Processing Addendum, not solely by the Privacy Policy.

4. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Superagent and its officers, directors, employees, and agents from third-party claims and reasonable costs or attorneys' fees arising from:

your unlawful or unauthorized use of the Site;
your material violation of these Terms; or
your violation of applicable law or a third party's rights.

We may assume control of the defense of a claim at your expense, and you agree to cooperate. You may not settle a claim that imposes liability or obligations on Superagent without our prior written consent. We will make reasonable efforts to notify you promptly of any claim.

5. Third-party services and users

5.1 Third-party services

The Site may link to or integrate with third-party websites and services. We do not control or endorse those services and are not responsible for their content, availability, terms, or privacy practices. Your use of a third-party service is governed by that provider's terms.

5.2 Other users

Your interactions with other Site users are between you and those users. We are not responsible for losses arising from those interactions and have no obligation to intervene in disputes.

5.3 Release

To the fullest extent permitted by law, you release Superagent and its officers, directors, employees, agents, successors, and assigns from claims arising from third-party services or your interactions with other users.

If you are a California resident, you waive California Civil Code Section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in their favor at the time of executing the release and that, if known by them, would have materially affected their settlement with the debtor or released party."

6. Disclaimers

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SUPERAGENT AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL CODE. WHERE LAW REQUIRES A WARRANTY, IT IS LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW.

Site content is provided for general information and does not constitute legal, security, compliance, or other professional advice. You are responsible for evaluating information and making your own decisions.

7. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

SUPERAGENT AND ITS SUPPLIERS WILL NOT BE LIABLE FOR LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE PRODUCTS, OR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR THE SITE; AND
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SITE WILL NOT EXCEED THE GREATER OF $50 USD OR THE AMOUNT YOU PAID TO SUPERAGENT UNDER THESE TERMS DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

Multiple claims do not increase this limit. Some jurisdictions do not allow certain exclusions or limitations, so these provisions apply only to the extent permitted by law.

8. Term and termination

These Terms remain in effect while you use the Site. We may suspend or terminate access if we reasonably believe you violated these Terms, created risk or legal exposure, or used the Site unlawfully. Upon termination, Sections 2.2 through 2.6 and Sections 3 through 11 survive.

9. State-specific notices

9.1 California

The provider of the Site is Superagent Technologies, Inc., 1111B S Governors Ave, Suite 3232, Dover, Delaware 19904. You may contact us at legal@superagent.sh.

California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

For information about California privacy rights, see our Privacy Policy.

9.2 Other states

Residents of states with comprehensive privacy laws may have additional rights described in our Privacy Policy.

10. General

10.1 Changes

We may update these Terms by posting an updated version and revising the effective date. If changes are material, we may provide additional notice. Continued use after the effective date of updated Terms constitutes acceptance, except where law requires affirmative consent.

10.2 Governing law and courts

These Terms and disputes arising from them are governed by Delaware law, without regard to conflict-of-law principles. Claims not subject to Section 11 must be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party consents to their jurisdiction and venue.

Either party may seek equitable relief in any court with jurisdiction to protect intellectual-property, confidentiality, or data-security rights. Either party may bring an individual claim in small claims court if it qualifies and remains there.

10.3 Export

You may not export, re-export, or transfer technology or services obtained through the Site in violation of applicable export-control or sanctions laws.

10.4 Electronic communications

You consent to receive communications electronically by email or notices posted on the Site. Electronic communications satisfy legal requirements that communications be in writing.

10.5 Accessibility

We seek to make the Site accessible to users with disabilities. Contact support@superagent.sh if you experience difficulty using the Site.

10.6 Entire agreement; assignment; severability

These Terms and incorporated policies are the entire agreement concerning the public Site. If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, reorganization, financing, or sale of assets.

10.7 Copyright and trademarks

10.8 Contact

Questions about these Terms may be sent to legal@superagent.sh.

11. Dispute resolution and JAMS arbitration

11.1 Applicability

Except for the exclusions below, you and Superagent agree to resolve disputes arising from or relating to the Site, these Terms, or the parties' relationship through binding individual arbitration rather than court.

This arbitration agreement does not cover:

individual claims that qualify for small claims court and remain there;
requests for equitable relief relating to intellectual property, confidentiality, or data security; or
claims that applicable law prohibits from being arbitrated.

11.2 Informal resolution

Before starting arbitration, the party raising a dispute must send a written notice describing the claim, supporting facts, requested relief, and a good-faith estimate of claimed damages. Send notices to legal@superagent.sh and Superagent Technologies, Inc., 1111B S Governors Ave, Suite 3232, Dover, Delaware 19904.

The parties will attempt in good faith to resolve the dispute for 60 days after receipt of the notice. During that period, either party may request an individual telephone or video conference.

11.3 Arbitration rules and location

JAMS will administer arbitration under its Streamlined Arbitration Rules for claims under $250,000, excluding fees and interest, and its Comprehensive Arbitration Rules for larger claims. The rules are available from JAMS.

Unless the parties agree otherwise, arbitration will occur remotely or in New Castle County, Delaware. The arbitrator may award the same individual relief available in court.

11.4 Arbitrator's authority

The arbitrator has authority to resolve arbitrable disputes, including questions about scope and enforceability, except that a court will decide challenges to the class-action waiver, disputes about arbitration fees, whether informal-resolution requirements were satisfied, and which version of these Terms applies.

11.5 Jury-trial waiver

BY AGREEING TO ARBITRATION, YOU AND SUPERAGENT WAIVE THE RIGHT TO A TRIAL BEFORE A JUDGE OR JURY FOR COVERED CLAIMS.

11.6 Class-action waiver

ALL COVERED DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, REPRESENTATIVE, CONSOLIDATED, OR COLLECTIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING IT.

If a court finds this waiver unenforceable for a particular claim, that claim may proceed in the courts identified in Section 10.2 while all other claims remain subject to arbitration.

11.7 Fees

Each party bears its own attorneys' fees unless law or the arbitrator permits otherwise. Arbitration fees are allocated under applicable JAMS rules.

11.8 Coordinated claims

If 100 or more substantially similar demands are filed against a party within 30 days by the same or coordinated counsel, JAMS may administer them in batches of up to 100, with one arbitrator and one set of administrative fees per batch, to the extent permitted by its rules.

11.9 Opt-out

You may opt out of this arbitration agreement within 30 days after first accepting these Terms by emailing legal@superagent.sh or mailing Superagent at the address above. Your notice must include your name, the email associated with your account if applicable, and a clear statement that you opt out of arbitration. Opting out does not affect other provisions.

11.10 Severability

If part of this arbitration agreement is invalid or unenforceable, it will be modified to the minimum extent necessary. If modification is not possible, that part will be severed and the remainder will remain effective.