Enforce strict action-policies for agents with write or delete capabilities
Agents that can create tickets, send emails, or modify accounts must not perform these actions outside authenticated, policy-approved contexts. Guardrails validate every action invocation.
What's at stake
- Agents with write access can create records, send communications, and modify data
- Agents with delete access can remove data, close accounts, or revoke permissions
- A single action in the wrong context can violate policies, harm users, or create liability
- Actions taken cannot always be undone—deleted data, sent emails, created records persist
- Enterprise customers require strict controls over what actions agents can take and when
How to solve this
Write and delete operations are high-stakes actions. When your agent creates a support ticket, sends an email, modifies a user account, or deletes a record, it's making changes that affect real users and systems.
These actions require strict policy enforcement. The policy must define:
- What actions are allowed (create ticket: yes, delete account: no)
- What contexts permit the action (user request: yes, automated trigger: maybe)
- What authentication is required (verified user, admin approval)
- What constraints apply (rate limits, confirmation requirements)
Every action must be validated against these policies before execution. The enforcement happens at the action boundary, not as an afterthought.
How Superagent prevents this
Superagent provides guardrails for AI agents—small language models purpose-trained to detect and prevent failures in real time. These models sit at the boundary of your agent and inspect inputs, outputs, and tool calls before they execute.
For action control, Superagent's Guard model validates every write and delete operation your agent attempts. You define your action policies: what's allowed, what contexts are required, what parameters are valid. Guard enforces these policies before any action executes.
Guard understands action semantics and context. It can enforce complex policies like "only allow email sends if the user explicitly requested contact" or "delete operations require explicit confirmation in the current conversation."
When an action violates policy, Guard blocks it and returns an appropriate response to your agent. The blocked action is logged with full context for your compliance and security teams. Your agent continues to function normally within its approved scope.